DISPUTE HANDLING

How to handle disputes between users

1. AIR ZEN TECHNOLOGIES LIMITED is only the operator of its online games. If there is a dispute between users of this online game and they cannot reach an agreement, they can seek resolution from the relevant national administrative or judicial agencies, including but not limited to reporting the case to the public security agency and applying for arbitration. Or file a lawsuit with the People's Court, etc. AIR ZEN TECHNOLOGIES LIMITED will provide necessary assistance and support to real-name registered users, and assume a certain burden of proof or take necessary measures according to the requirements of relevant administrative agencies and judicial agencies.
2. If there is a dispute between users of this online game, they can also complain to the customer service staff of AIR ZEN TECHNOLOGIES LIMITED and provide evidence. Users need to provide a valid personal identity document that is consistent with their account registration information, necessary national administrative or judicial agency documents and other relevant evidence required by the game. After review and confirmation by AIR ZEN TECHNOLOGIES LIMITED, necessary assistance and support can be provided.

How to handle disputes between users and AIR ZEN TECHNOLOGIES LIMITED

1. If users of this online game have any objections to the game's services, they can complain to AIR ZEN TECHNOLOGIES LIMITED's customer service staff and provide evidence. If it is verified to be true, AIR ZEN TECHNOLOGIES LIMITED will immediately correct it and provide the user with necessary compensation in accordance with current legal provisions.
2. If users of this online game have any objections to the game's services, they may also file a lawsuit with the People's Court where AIR ZEN TECHNOLOGIES LIMITED is located as agreed upon by both parties (see the "Registration License Agreement" for details).